INTERNATIONAL DELIVERY TIMES & COST
We strive to ensure a fast delivery to Germany and Austria. Orders to Germany is shipped with GLS and all other international orders are shipped via DHL and UPS. For all European destinations including Germany and Austria, we aim to deliver your order within 1-3 working days from the time you place your order and for all international destinations 3-6 working days.
Zone 1 € 9 (DE, AT)
Zone 4 € 20 (CH)
FREE SHIPPING when you buy for more than 99 EUR.
DELIVERIES TO GLS PAKET SHOP
If you place an order with GLS to Germany you can choose a delivery to your home address or a delivery to a GLS Paket Shop. If you choose GLS Paket Shop, GLS Germany cannot change your address afterward.
DELIVERY DURING CHRISTMAS
You can order your Christmas presents until December 18th by Midnight. All Christmas gifts can be exchanged until January 2nd the following year.
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise you of the exact amount, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page.
Local VAT will be applied to all EU destinations
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
All EU countries are shipped to on a DDP (Delivery Duty Paid) basis.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our busy periods when it may take up to 48 hours for shipments to be dispatched.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
RETURN OF BUY
If you regret your purchase, you must not only refuse to receive the package. In this case, you must clearly give Rosemunde notice on email info (at) rosemunde.dk that you have decided to regret your purchase. If you do not give notice to Rosemunde, you will be charged a fee corresponding to the price that the carrier takes for the return to Rosemunde's warehouse. When you decide to cancel a purchase, you will be refunded the money for the shipment to your address. However, you have to pay for the return to Rosemunde.
Please note that Rosemunde is not obliged to repay the money to customers before Rosemunde has received the customer's notification of cancellation, even though an uncollected item has been returned to the company.
DELIVERY TO PARCEL SHOPS & BOXES
If your package is for pickup in a parcel shop, you are responsible for getting it picked up. If you do not get the package within the deadline, the package will usually be returned to Rosemunde's warehouse, and you must pay for the shipment which will be charged through your refund for the goods.